Rolling out a new uniform across a large, multi-location organization is no small task. The excitement of launching a fresh look often comes with logistical hurdles—none more frustrating than dealing with manufacturer backorders. When you’re managing a new uniform program across multiple divisions, states, or even time zones, and certain garments are delayed, it can be easy for things to spiral without a strong plan in place.
At Hanover Uniform, we’ve helped dozens of multi-location organizations through uniform transitions. Here’s how we recommend navigating a uniform rollout when not all pieces are available at the same time:
1. Create a Phased Rollout Plan
Rather than waiting for every item to be available, consider a phased approach. Start with the items currently in stock and get them into employees’ hands first. Focus on high-visibility pieces like shirts or outerwear that reflect the new brand identity.
This builds momentum and helps employees feel like they’re part of the transition, even if some items (like specialty pants or seasonal garments) arrive later.
2. Use Your Online Ordering System Strategically
Our CROS system (Customized Retail Ordering Software) can segment item availability by region, division, or employee role. We can limit ordering access to only the items that are currently available, preventing premature orders and confusion.
As backordered items become available, CROS can send email alerts, allowing employees to log in and complete their uniform package on their own timeline.
3. Set Expectations Early and Often
Communication is key. Before rollout begins, inform employees and supervisors about potential manufacturer delays and what items may be delivered in multiple waves. Use internal memos, training sessions, or even quick FAQ sheets to explain what’s happening, why, and when they can expect updates.
Providing estimated delivery windows—backed by supplier insights—helps reduce frustration and keeps everyone on the same page.
4. Use Stand-In Garments or Legacy Stock
If the backordered item is essential for daily work, consider offering a temporary stand-in garment or allowing employees to continue wearing a legacy piece until the new item arrives. We can work with your internal teams to identify garments that meet safety and performance standards while maintaining visual consistency.
5. Track Rollout Progress and Inventory in Real Time
With Hanover Uniform’s system, administrators can pull live reports on who has received what. Our CROS dashboard provides instant visibility into fulfilled orders, pending shipments, and allowance usage.
This data not only helps manage the current rollout but is also valuable when planning future program expansions or updates.
6. Lean on Your Account Team
Our dedicated Customer Success Managers are pros at handling delays. They’ll work closely with your point people to identify potential problem areas and offer workarounds before issues arise. Whether that means expedited shipping, reconfiguring catalogs, or helping communicate with impacted employees, we’re here to help.
The Bottom Line:
Uniform delays don’t have to derail your program. With proper planning, proactive communication, and the right tools in place, you can keep your team looking sharp and unified—even when the full rollout takes time.
At Hanover Uniform, we know no two programs are alike—and we’re built to adapt. If you’re preparing for a new uniform launch and want to ensure your rollout stays on track (even if the supply chain doesn’t), let’s talk.