When organizations choose to work with a uniform distributor instead of going directly to a manufacturer, they’re not just choosing a middleman—they’re choosing a partner who brings clarity, customization, and confidence to their uniform program. And at the heart of that relationship? Exceptional customer service.
At Hanover Uniform, we’ve built our business around the idea that service is what sets us apart. Here’s why customer service isn’t just a “nice to have”—it’s the reason customers choose to work with a distributor in the first place.
More Than Just a Go-Between
While manufacturers create the garments, they rarely offer the full-service experience large organizations need to manage a uniform program effectively. That’s where a distributor steps in—handling the complexities that would otherwise fall on your desk.
From coordinating orders across departments to solving sizing issues, managing logos, or ensuring new hires have what they need on day one, a strong distributor becomes your go-to resource.
Adding Value Beyond the Garment
Customers rely on us for more than clothing—we add value at every step of the process:
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Garment Embellishment
Logos, name tags, patches, and safety features aren’t just add-ons—they’re essentials. We ensure every item is decorated to your exact standards before it ever reaches your team. -
Department & Name Packaging
We individually package uniforms by employee name or department to eliminate confusion and streamline internal distribution. -
On-Site and Remote Fittings
A proper fit is critical to comfort and professionalism. We offer in-person fittings and remote sizing support to ensure employees get what fits right the first time—reducing returns and boosting satisfaction. -
Customized Ordering Software
Our CROS platform empowers employees and managers alike. With features like spend tracking, allotments, and approval workflows, it puts control and visibility in your hands. -
Reporting That Works for You
From monthly summaries to year-to-date breakdowns by location, department, or job code, our reports give you the insight needed to manage your program effectively.
The Human Element: Prompt, Proactive Service
Even with all the technology in the world, people want to know someone has their back when things don’t go as planned. That’s where our Customer Success Team comes in—ready to help with:
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Order adjustments
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Sizing questions
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Delivery tracking
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Emergency replacements
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Program updates
We don’t just respond—we anticipate. Whether it’s flagging irregular ordering activity or recommending process improvements, our team is proactive in supporting your success.
Why It Matters
Uniform programs can be complex. Departments have different needs, employees work in multiple locations, and one missed detail can affect operations. That’s why having a partner who understands the full scope—and is committed to making it easier—is essential.
Hanover Uniform isn’t just here to sell you garments. We’re here to build a complete, worry-free program that works for your organization—supported by people who care and systems that deliver.
Ready to simplify your uniform program?
Let’s talk. We’ll show you how our service-first approach can bring real value to your organization.